Delivery & Returns

At Carson & Goodger Fine Jewels, we do everything to make sure your parcel arrives on time.

Please note, in the event of industrial strike action by our delivery partners, parcels may be delayed.

The time frames below are estimates and subject to delays outside of our control.

Royal Mail Standard Delivery: 2-4 days
£4.95

Returns 

If you are looking to return your purchase, it must be returned within 14 days from delivery for a full refund. 

We are unable to accept returns unless they can be deemed:

- Faulty

- Incorrect product

- Not fit for purpose

- If you receive an incorrect, faulty or unfit for purpose product, please do not dispose of said product. If the product has been disposed of, Carson & Goodger Fine Jewels will be not able to replace or refund the product. 

Please return to us at:

Carson & Goodger Fine Jewels, Clauchendolly, Borgue, Kirkcudbright, DG6 4TW.

Please contact us immediately and we can advise on the next steps if you believe that your product should be deemed returnable. To contact us call 07702888045 or email info@carsonandgoodger.com

Any other information you may make available to us.

Returns and Exchanges details

All item(s) must be returned to us within 14 days of the date shown on the receipt.

Goods received outside of the return’s timeframe will not be accepted and will be returned to the customer. 

All item(s) must be returned in the same condition they were received, (includes jewellery in the original undamaged box) with all labels attached.

Carson & Goodger Fine Jewels will not accept returns for non-faulty item(s) that have been worn or tags removed.

All item(s) purchased on the Carson & Goodger Fine Jewels website must be returned to our store at the responsibility of the sender. Carson & Goodger Fine Jewels cannot be held responsible for item(s) lost or delayed when being returned.

Sale item(s) are non-returnable and non-fundable.

Please note that we do not offer a free return’s service. Returns costs must be met by the customer.

Delivery charges are non-refundable 

To return an item for a refund email: info@carsonandgoodger.com